We comply with The Office of Fair Trading Distance Selling Regulations. Where these do not apply, company policy is followed as below:
Shipping
We make every effort to accurately predict a delivery timescale for each order. Unfortunately, we cannot be 100% accurate. Parts often arrive early, but occasionally they may arrive later than initally predicted. For this reason, we ask customers to allow 7 working days after the quoted delivery date before contacting us. This will only apply to a very small number of orders, and you will be informed as soon as we know you will be subject to a delay.
Warranty
All genuine GM parts are supplied with the GM 2 year warranty. Faulty parts must be returned for testing within 24 months of delivery.
Damaged Parts
All parts should be checked for damage on delivery. Parts registered as damaged within 24 hours (one working day) will be replaced free of charge.
Please Note: Windows and body panels must be checked for damage before they are signed for as they cannot be clamied afterwards. If they are damaged, you must either refuse the delivery, or sign for it as damaged.
Incorrect Parts
If incorrect parts have been ordered due to an incorrect VIN number, or because a VIN number was not supplied, they will be handled as a regular return. See our 'Returns' section below.
Where incorrect parts are supplied and we are at fault, we will replace the part and cover any additional postage/courier charges. If the correct part is a different price to the part you have been supplied, we will inform you of the difference and you can decide whether to proceed with the order.
Returns
When you place your order, you will be informed whether the item is a stock item or a special order item.
Stock items can be returned to us for refund, however you must inform us of your intention to do this within 7 days of receiving the item and the part must be kept in an 'as-new' condition. You must also cover the cost of returning the part(s) to us, and a 15% restocking fee.
Please Note: Electronic modules will not be considered 'as-new' if the packaging has been opened.
We order all of our parts from the GM warehouse in Europe. The overseas shipping costs mean we cannot give refunds on special order items.
