- How long will it take for my part to arrive?
- How will my part be sent?
- Can I come and collect my part?
- Are parts supplied with any sort of warranty?
- Do you supply second-hand or aftermarket parts?
- I don't have the VIN number of my vehicle to hand. Will the year and model be enough to identify parts?
- Do you supply car batteries?
- I have a GM engine in my boat. Can you supply parts for it?
- What if my part is incorrect or arrives damaged?
- What if I change my mind and want to cancel/return a part I have ordered?
- Will I have to pay any import duty, tax or shipping?
- Do you accept international orders?
- Can you deliver parts to my work address, or to an address that is not the registered card address?
- What methods of payment do you accept?
How long will it take for my part to arrive?
Parts ordered through the online shop are generally kept in stock, so you should expect delivery in 2-3 working days. Availability of parts ordered after using our Part Enquiry form will vary. Many special order parts are available in 2-3 days, although we will give a better estimate when we reply to your enquiry.
The vast majority of packages we send in the UK go out by next working day courier. Occasionally we will use Royal Mail to send low value items.
Can I come and collect my part?
Yes! You can come and collect your parts from our Parts Department. The address and opening hours can be found on the Contact Us page.
Please Note: Payment for collected parts must be taken in person at time of collection.
Are parts supplied with any sort of warranty?
All parts come with a full GM 2 year warranty. See the Shipping & Returns section for full details.
Do you supply second-hand or aftermarket parts?
No. Apart from a range of EBC brake products and a selection of HUMMER wheels and accessories at www.HUMMERSHOP.co.uk, we only supply new genuine GM parts.
I don't have the VIN number of my vehicle to hand. Will the year and model be enough to identify parts?
In most cases we will need a VIN number to look up parts for your vehicle. If you send an enquiry through without a VIN, or with an incorrect VIN, we will try to find the parts you are looking for, but we will not be responsible for incorrectly identified parts.
Yes. We supply batteries for most GM vehicles.
Please Note: We cannot send these by courier as they are acid filled batteries. They are a 'collect only' item.
I have a GM engine in my boat. Can you supply parts for it?
In most cases we cannot supply parts for these engines. Our catalogue works by identifying the vehicle rather than the engine, which means we can only look parts up if you know exactly what year and model vehicle the engine is out of. Alternatively, try calling the company who supplied the boat/engine and see if they have GM part number listings. If so, we can look up parts that way.
What if my part is incorrect or arrives damaged?
Please see our Shipping & Returns section.
What if I change my mind and want to cancel/return a part I have ordered?
Please see our Shipping & Returns section.
Will I have to pay any import duty, tax or shipping?
All parts are supplied through our UK based Parts Department so all international shipping, taxes and duties are included in the price of the part. The only additional cost will be the cost of getting the part from us to you.
Do you accept international orders?
Yes, international order are very welcome. When enquiring about parts, please include your country (and postal/zip code if applicable) so we can give you an accurate shipping quote.
Please Note: We are often not able to perform security checks on credit cards from overseas. If this is the case, we will only accept payment by direct bank transfer.
Can you deliver parts to my work address, or to an address that is not the registered card address?
Each order is handled on a case by case basis, but we reserve the right to refuse delivery of parts to an address that is not the registered card address. You will be contacted if this is the case.
What methods of payment do you accept?
We accept credit/debit card payments online or over the phone. Cheques are accepted, but funds must clear before parts are despatched. Cash is accepted over the counter if you come and collect your part(s). Bank transfers are accepted, but funds must clear before parts are despatched. Cash on Delivery is not available.
